General Questions

PocketHealth is a secure, online storage hub for your medical imaging records - accessible by you from any device, anywhere in the world. Your imaging information is important to you and your physician, and PocketHealth puts it in your control.

For patients, this means when you visit an imaging center that is linked to PocketHealth you will be able to receive a permanent, digital copy of your imaging record and share easily with any healthcare professional. For hospital imaging departments and community-based imaging facilities, PocketHealth means replacing time-consuming CD burning, significant cost savings and happier, more engaged patients. Lastly, for healthcare professionals PocketHealth means instant, in-browser access to your patients imaging (even days before the appointment) and easy EMR lodging for future access.

PocketHealth works directly with qualifying imaging centers to link their local Picture Archiving & Communication System (PACS) to the PocketHealth platform. PocketHealth integrates easily with any PACS and, once linked to the platform, imaging centers have the ability to send any imaging record securely to their patients.

For patients, the process to request and access your imaging record on PocketHealth is simple:



  1. Visit one of our partner imaging centers that offers PocketHealth to its patients. After you’re done with your scan, request at the Front Desk that your imaging records be sent to you via PocketHealth. You will need to provide your name and email and complete a brief consent form.

  2. Based on the policy of the imaging center or hospital you are visiting, you may also be able to securely request your record via an online PocketHealth form on your imaging center’s website, or by calling your center directly.

  3. Once your exam has been finalized, you will receive an email with a secure link to your imaging record.

  4. Click on the link, confirm your identity, and create your account.

  5. Enter in your payment details. The one-time administrative fee is a nominal amount (learn more about our Sustainable Pricing model here) and may vary based on the location of the imaging center that transferred your record.

  6. Access your imaging records. They will be available on your account at www.MyPocketHealth.com from any device with an internet connection, anywhere in the world.

Once a patient creates their login credentials and accesses their first set of records, their account and all records within it are securely and permanently stored for future access. Additional records requested in the future from any linked imaging center will automatically appear in the same account and records can easily be shared with any healthcare professional.

Any type of medical imaging file, including X-Rays, Ultrasounds, CT scans and MRIs can be securely transferred, viewed, stored and shared using the PocketHealth platform. In more technical terms, PocketHealth is designed to accept any DICOM file, as well as any radiology report file format (HL7, PDF, etc.).

Your trust is important to us, and we are dedicated to maintaining your privacy. We meet all United States and Canadian health data privacy requirements, use the same encryption standards as banks and federal governments, and meet or exceed all requirements established in the Health Insurance Portability and Accountability Act (HIPAA) and Personal Health Information Protection Act (PHIPA). All of your scans are securely linked to to a personal identifier (such as your health insurance number, medicare number or OHIP Card number) and, once you create an account and access your results for the first time, are also secured by the login credentials you create. Every time a record is added to a PocketHealth account, it needs to be manually verified via a unique personal identifier entered by the account holder before any personal health information is released. Robust security tools allow patients to regularly update their passwords, revoke credentials from users they have shared with and even delete their record permanently if required.

Patients' Questions

Being able to easily view medical imaging files — like Ultrasounds, Mammograms, CT scans and MRIs — is often critical for your ongoing or future treatment and your physician may need rapid access your recent diagnostic imaging to aid or direct their decision-making.

However, sharing these records in the past meant you had to return to your hospital/clinic to request and pick-up a CD with your imaging files, and then drop this CD off at the time of your doctor visit. If you’re out-of-town, your hospital/clinic may be willing to courier the CD over, but isn’t a fast (or cheap) option either. Unfortunately, this is still how most of the medical imaging industry operates — CDs are the primary form of imaging file transfer from a hospital/clinic to patient, physician or external hospital.

PocketHealth is a big step in the right direction: it’s a simple, secure web platform that is designed to mimic how image sharing works ‘outside’ of healthcare — i.e., user-friendly, reliable and fast. PocketHealth allows you to permanently store your complete imaging history from over 500 hospitals/clinics across North America in an easy-to-use online account (you can start by searching for your imaging provider here), which you can then access from any device, anywhere in the world.

Reliable imaging record access through PocketHealth equips patients with the tools to become truly active participants in their own care. With the ability to easily access and control where their health record goes, patients can become more engaged, informed and empowered to make a difference in their own health.

The ability to access and share your records in diagnostic quality means patients avoid unnecessary tests or repeat radiation when prior exams are required by a physician and can’t be quickly located. Instant, remote sharing also means you can leave the CD behind and save multiple trips acting as a courier between your imaging center and your consultation (tip: you can request your record remotely as well). By sharing your record days before your consultation your physician, chiropractor or physiotherapist can spend your in-clinic time delivering direct care, not loading a CD or reviewing imaging for the first time.

Lastly, with PocketHealth you also have the option to upload and digitize any imaging already in your possession like old CDs or records currently stored on USB, and truly complete your imaging record. That way, even if your hospital/clinic isn’t part of the PocketHealth network, you can upload and share a comprehensive capture of your imaging record, in full diagnostic quality.

The bottom line: your PocketHealth account means you and your healthcare providers receive secure access to the imaging information you need, when you need it. By building and maintaining your imaging record over time on a permanent storage platform like PocketHealth, you can have the peace of mind that when you or your healthcare provider need a prior study quickly, it’s only a click away.

By logging onto your account at www.pocket.health/login (or directly via the email you received) you have access to a wide variety of features. For example, you can:


  1. Share Imaging Electronically: Share your records with any healthcare professional in full diagnostic quality by fax, email or print-a-link, who can then view the records instantly within their web browser via a Health Canada/FDA-certified diagnostic viewer.

  2. Burn your own CD or USB: With the simple Self-Serve function in your account, you can easily burn your entire imaging record onto a CD or USB Drive with an integrated diagnostic viewer for your physician.

  3. Download: Download individual images as PNG files (for non-diagnostic use only) or download entire records as DICOM files (for diagnostic use). These files can be stored locally on your computer or shared via USB or by burning to CD.

  4. Request Records from New Clinics/Hospitals: Search for over 500 clinics and hospitals across North America and enroll for access from new imaging providers, helping build a more comprehensive health record.

  5. Upload Your Old CDs: Upload and digitize any imaging already in your possession like old CDs or records from hospitals not currently connected to PocketHealth, and truly complete your imaging record.

  6. Have Your Record Wherever You Go: You can access your record(s) from any device with an internet connection, anywhere in the world - forever.

Of course, the most important feature of PocketHealth is that your imaging record(s) will be securely stored in full medical quality that you can access and share at a moment’s notice. Finally: your health records, in your control.

To access your record(s) online through PocketHealth, we need you to first give your consent to have your information released from your imaging provider. You can give your consent by visiting www.pocket.health/requestrecords and searching for your imaging provider or by filling out a paper consent form at the location your exam was performed.

PocketHealth is electronically connected to your imaging provider (and over 500 other imaging providers across North America), meaning that there is typically no clerical or manual processing related to retrieving your records.

That means that once your consent is provided for a particular imaging institution, within a few minutes you can expect to receive an email notification that all historical exams have been added to your account. If you have a very large record set (some patients have hundreds of historical imaging exams!), this may take up to 2-3 hours.

That said, exams that you recently had done may take longer to be added to your account. Typically, this is because their radiologist report may not yet be written (this can take upwards of a week after your exam date, based on your hospital/clinic, and how specialized your exam was and their average turnaround time) and if your hospital/clinic puts a hold on record release for new records (typically just a few days). That said, because we are electronically connected to your imaging provider, as soon as your hospital/clinic has finalized your recent imaging exam and approved it for release you will receive it automatically in your account within a few minutes!

No, you can request that your imaging records be transferred to you via PocketHealth even if you don’t have an account on the platform. Once you receive your first imaging record you will be guided through the process of verifying your identity and creating your PocketHealth account.

Patients under the age of 12 must have a delegate enroll on their behalf in order for them to enroll for PocketHealth. The delegate must electronically submit their verification document (i.e. driver’s license if they are a parent/guardian) when you enroll online.

The confirmation email is likely in your spam or junk folder. If you still cannot locate your access link contact our Patient Support team at help@pocket.health using the email address included on your online or in person request for records and we will be happy to resend the email to your account.

PocketHealth should not be used for any analysis of your imaging record unless you are a trained medical professional. Medical images require highly specialized training to interpret and often require a sophisticated DICOM viewer to aid analysis as well as full, professional understanding of your medical history. PocketHealth is a powerful tool for you to control and share your medical record, but that still means you should work closely and collaboratively with your physician at every step of your diagnosis and treatment plan.

If you’re not sure about which medical professional is best to speak to about a particular exam, try starting with the physician that referred you for the testing! For simplicity, you can find their name on the left of every exam you view, in case you’re not sure exactly who your referring physician was.

Your records are stored permanently within your PocketHealth account for your future access. If you prefer to keep your records offline, you can always download your entire record onto your computer. You can also permanently remove all of your records from PocketHealth anytime, and revoke access from anyone you’ve shared your records with.

All of the imaging in the exam(s) you have requested will be included in your record in their original diagnostic format (DICOM). These images also include a number of embedded attributes (e.g., date of exam, body part, patient identifier, etc.) that make up an important and essential part of your imaging record. You should also receive the typed radiologist report for the exams as well, though on rare occasion this may not be possible due to the individual policy of the imaging provider that transferred your imaging record.

If you believe any exams are missing from your account, please reach out to our team directly at help@pocket.health. Let us know the location you went to for your exam, the type of exam and date your exam was performed. With this information we can better advise you on how to access your exam.

Depending on the release of information policy at your imaging centre, your report may not be available through PocketHealth. Some imaging centers may require that your typed radiologist report needs to be released to you directly by your referring physician. If that is the case, please visit your referring physician to receive a copy of your report for your files.

You can securely share your entire imaging record (or even just a few, selected exams) directly from PocketHealth: simply click on the ‘Share My Records’ button, and select either Email, Fax or Print:

Email: Enter in the email address for your physician (or their registration/front desk) or healthcare institution. Be sure to ask your physician/healthcare institution beforehand, to ensure you are sending your records to the correct address. Once you’ve confirmed, you can click “Share”, and then in a few seconds your recipient with receive an email with a unique secure link and an access code that will allow them to view your imaging record within their web browser as well as download your diagnostic-quality imaging as DICOM files to import into their internal system.

Print: Print a secure Access Page and bring it to your appointment. The code on this access page is unique to this specific share only, and will expire after 7 days. If your physician follows the simple steps on the page, they will be able to view your imaging within their web browser as well as download your diagnostic-quality imaging as DICOM files to import into their internal system.

Fax: Yes — that’s right, fax! Chances are, this is still a common method of sending and receiving information for your hospital/physician, so if you’re trying to fit in with your physician’s workflow faxing your record access may be a good option for you as well. To use this function, ask your recipient for their fax number and then enter it in. Once you’ve confirmed, you can click “Send Fax” and in a few seconds the secure Access Page (the same type that’s generated for Print Sharing, but a bit more ‘fax-friendly’) is faxed over to the recipient. Just like with Print Sharing, if your physician follows the simple steps on the page, they will be able to view your imaging within their web browser as well as download your diagnostic-quality imaging as DICOM files to import into their internal system.

We believe in simple, quick access for healthcare professionals, so your recipient does not need to have a PocketHealth account before you share with them nor are they required to create one at any point. They also do not need to download any specialized software or install any plugins to access the full viewing & downloading functionality of the platform.

Yes! You are able to view the status of your share, resend it or revoke access to your imaging at any time. To do so, please select ‘My Shares’ in your top menu and you’ll then be presented with a detailed history of how you have shared your records, with status logs and buttons that allow you to resend/revoke any past share.

While sharing and accessing imaging through PocketHealth is the fastest and most secure way for healthcare professionals to access imaging, we understand that certain healthcare professionals may prefer that you provide your imaging in the form of a CD or USB. If that is the case, you can burn your imaging records with a DICOM viewer onto a CD or USB directly by selecting the ‘Share My Records’ button within your account and then selecting “CD/USB”. You can then burn your imaging records onto a CD/USB in their original format, along with a DICOM viewer.

Every time you choose to add records from a new imaging provider to your PocketHealth account, you are required to pay a $5.00 transfer fee. This transfer fee allows you to add all past imaging records from that imaging provider. These records will then be stored permanently in your PocketHealth account, and you will never pay an additional transfer fee to access, download or share those records ever again — they’re yours, forever.

After a while, you may return to your imaging provider to have additional imaging exams done and you may want to update your account with that newer imaging as well. No problem — at any time, you can update your account and receive all of the new imaging records. Since this was a new transfer, it does require another $5.00 transfer fee. Once you’ve paid that, these records will work just like your previous ones: they’re stored permanently without any further fees (ever), and you can share, access and download them as many times as you’d like.

One last twist: since its possible that you may have to return to get new imaging done unexpectedly days after you just paid a $5.00 fee to update your account (bad luck!), every time you update your account or receive records from a new provider, we also give you 14-day grace period. That means that any exams you undergo for the 14 days following a payment are added to your account as part of the transfer you already paid for, without any extra charge.

At the end of the day, we believe that a $5.00, non-recurring fee for electronic access beats taking time off work, travelling back to a hospital, paying for parking, and picking up a CD (which sometimes has its own $10.00-$20.00 fee!). But rest assured: if you do prefer a CD that is completely fine, and your clinic or hospital would be happy to burn one for you if you give them a call beforehand.

Give us a call, toll-free, on our patient support line 1-855-381-8522 and a PocketHealth representative will be able to remove the transfer fee linked to your record request. We believe in a Sustainable Pricing model (learn more here) with an affordable fee per record transfer from an imaging center. A key part of this model is that patients that don’t have the means to pay, don’t have to — no questions asked.

No, when you enroll for access at an imaging provider you will receive all available imaging records in your history there, without a limit to the number of studies. If your imaging studies are from a location that is different from the location you submitted your original request to, then you will need to submit a new request for another location. Each clinic or hospital group has their own online request form, and they each require your consent to having information released.

You can reset your password easily by visiting www.pocket.health/forgotpassword. After entering in the email address linked to your PocketHealth account, a message with instructions on how to set a new password will be automatically sent to your email inbox.

Please submit your request for permanent deletion to help@pocket.health. A member of our Support Team will walk you through several steps to verify your identity before processing your deletion request. Please note that deletion requests must be made from the email address associated with your PocketHealth account. This process will not impact the storage status of any medical imaging files at your imaging center or physician’s office.

Please feel free to send us a note at help@pocket.health and we promise a member of our support team will get back to you as soon as possible. You can also contact the PocketHealth Patient Support Line, toll-free, at 1-855-381-8522. Our telephone support hours are Monday - Friday, 9am - 5pm EST. Our Patient Support team is always on-hand to answer your questions (big or small) so, when in doubt, reach out and we’ll do our best to answer your questions.

Healthcare Professionals' Questions

If your patient does not yet have their records on PocketHealth account please ask them to request their records and create an account by visiting pocket.health/requestrecords. From here they will receive access to their records and can then share their records through the ‘Share My Records’ panel.

If your patient already has a PocketHealth account, ask them to use the “Share My Records” function on their PocketHealth account to either:

  1. Send a secure access link to your email inbox, or
  2. Provide them with your fax number and request they share it by fax, or
  3. Ask them to print off the access page and bring it in at the time of their appointment.


Once your patient has shared records with you using one of the above methods, you can follow the appropriate steps below, based on which sharing method they chose.

If they have not shared their records already, ask your patient to share their records with you by selecting the ‘Share My Records’ button within their account, and then select ‘Email’. Once you get your email (which typically takes a few seconds after your patient shares with you) simply click on the access link, enter the security code that was in your email message, and your patient’s imaging will be viewable / downloadable in-browser.

If you have not received the email notification for records, try checking your ‘Spam/Junk Folder’. If you’ve checked all your inboxes and the email is still not there, please ask your patient to check the spelling of the email they have for you, and send a new email share.

If they have not shared their records already, ask your patient to share their records with you by selecting the ‘Share My Records’ button within their account, and then select ‘Fax’. You can then check your incoming faxes and you will receive the records within a few seconds after your patient shares with you. Your fax will be one page containing an access link, security code and your patients date of birth. Simply click on the access link, enter the security code and birthdate that was on your fax and your patient’s imaging will be viewable / downloadable in-browser.

Simply enter the access link on the page (pocket.health/VIEW) into your web browser address bar. Once the page has loaded, enter the security code that is on the printed page as well as the patient’s DOB and your patient’s imaging will be viewable / downloadable in-browser.

No — logging into the patient’s account will not give you access to a diagnostic-quality viewer — just a patient-friendly, basic DICOM viewer. For that reason, it’s best to ask your patient to share using the “Share My Records” button. Using the intended Share functionality will also prevent your patient providing you with their PocketHealth password directly, or using their password on one of your computers, which may be retained inappropriately at your clinic.

No, you cannot. Please reach out to your patient directly and ask them to enroll for PocketHealth and then share their records with you, or request imaging access directly from the patient’s hospital/clinic. If the hospital/clinic’s PocketHealth implementation includes Provider-to-Provider Sharing functionality, they will be able to directly provide you with imaging access within a few minutes. Regardless of whether you receive imaging access directly from a patient or the patient’s imaging provider, you don’t need any software or a Pockethealth account to view/download the exams.

On PocketHealth you have the ability to view your patient’s imaging records (typically: DICOM imaging and radiologist reports) within your web browser in a diagnostic viewer. You can also import the imaging directly into your PACS (e.g., for further analysis, to facilitate billing or to lodge alongside related studies as a relevant prior) by downloading the patient’s imaging record in its original, uncompressed DICOM format. Files are downloaded as a ZIP and only contain the selected DICOM files and a DICOMDIR, to facilitate a consistent and error-free importing experience.

A zero-footprint enterprise viewer — eUnity™ — is integrated into the PocketHealth physician experience and serves as the sole physician exam viewing engine. eUnity supports a wide range of diagnostic workflows with smart tools, unique multi-monitor and hanging protocol supports, MIP/MPR/3D, PET/CT fusion and mammography capabilities. The viewer is entirely cloud based and seamlessly integrated into the PocketHealth portal that you access once a patient shares with you, so no additional software or plugins are required — just click and view diagnostic-quality imaging in seconds. The eUnity viewing is approved for diagnostic use by the FDA and Health Canada.

If you prefer a CD vs accessing records electronically, you can ask a patient to select the “CD” option from the “Share My Records” panel within their PocketHealth account. They will then be able to burn a CD with a DICOM viewer right from home and provide it to you at the time of their appointment.

That said, we always recommend receiving electronic access to patient records via Email, Fax or Printed Page instead of via CD/traditional portals for a few reasons:

  1. Simple, Account-Free Access: Just click and go. Because all platform functionality for physicians runs right from your web browser, no PocketHealth account/registration is required on your end, nor any specialized software or plugins. Just make sure you have an internet connection!

  2. Greater Security: Records are encrypted in-transit and at-rest, and can only be accessed by the specific recipient that the patient shared with.

  3. A More Complete Patient History: Unlike CDs — which have limited storage capacity and typically only hold records from one institution — patients can share dozens of imaging studies across multiple imaging institutions with you in seconds. You can compare related studies side-by-side in the diagnostic viewer and finally access your patient’s complete imaging history, regardless of its source, in full diagnostic quality.

  4. Speed & Reliability: Imaging is loaded from secure, Ontario-domiciled high-performance cloud servers, not an optical disk drive, allowing large imaging studies to load within (typically) 2-3 seconds. Unlike CDs which can become easily corrupted due to environmental factors or issues during the initial burning process, your patient’s imaging will always be accessible within seconds of their sharing with you.

  5. Image Quality / Viewer Functionality: Imaging is never compressed and is always rendered and in full diagnostic quality within the included cloud DICOM viewer. The viewer provides for advanced functionality, including supports a wide range of smart tools, unique multi-monitor and hanging protocol supports, MIP/MPR/3D, PET/CT fusion and mammography capabilities.

  6. Regulatory Compliance: The included web DICOM viewer is approved for diagnostic use by Health Canada and the FDA.

  7. EMR-integration: Unlike CDs, you can store diagnostic-quality imaging access within your EMR itself, either as a note in the patient’s file (if they shared via Email) or a scanned page (if they shared via Fax or Printed Page).


Again, if you’re not convinced just ask your patient to choose the ‘CD/USB’ option from their PocketHealth account and they’ll be able to burn a CD and provide it to you the old-fashioned way.

No. Your patient's imaging records are stored in their original DICOM format (uncompressed) and are rendered losslessly within your browser. All meta-data embedded within your patient's imaging (e.g., date of birth, unique identifiers, etc.) is retained as well. If you choose to download your patient’s imaging offline, the downloaded DICOM files will also be in their original, uncompressed format, suitable for diagnostic use.

No, you do not need to have a PocketHealth account to view any imaging, nor are you required to create one at any point. No passwords or usernames to remember — simply click on your access link (if shared via email) or follow the instructions on the fax/printed and get instant, diagnostic-quality access to your patient’s imaging.

No. Share recipients of patient’s imaging records — i.e., healthcare professionals — do not have to pay to access records that are shared with them.

Imaging records are stored permanently on behalf of patients, who can access it for as long as they wish. However your imaging access may not be quite as persistent, either due to security restrictions or the patient’s own decision to revoke access:

Email Shares:
Imaging that is shared using the Email share function are available permanently unless the patient chooses to revoke it (which they can do at any time, from within their PocketHealth account).

Fax & Printed Page Shares:
Imaging that is shared using either the Fax or Printed Page share functions are available for 7 days following the fax time/page generation time, unless the patient chooses to revoke it earlier.

Yes – Records shared through PocketHealth are in full diagnostic quality and are never compressed. The PocketHealth image viewer (eUnity™) is Health Canada/FDA-certified for diagnostic use.

Any DICOM imaging from institutions your patient has requested records from and chosen to share with you will be available for your viewing/downloading (interested if a particular hospital/clinic is available? You can try searching here). Typically, radiology reports will be included alongside the relevant imaging study as well. To clarify further, technologist notes, requisitions or any other health documents like bloodwork, consultation notes and surgical notes are not available through PocketHealth at this time.

To initially access and view imaging in-browser you simply need a device with a modern web browser (on desktop computers/laptops we recommend Google Chrome) as well as an internet connection. Typically, any (somewhat) up-to-date Windows computer, Mac computer, Android/iOS tablet or Android/iOS smartphone will be able to access your patient’s records without issue. If you wish to download and view your patient’s imaging offline, please ensure you have a DICOM viewer as well as an appropriate reading platform suitable for your purposes.

Yes! Unlike with CD-roms or other physical media, you can store the original access email, fax or printed page in your EMR alongside your patient’s other records. This link will give you access to your patient’s DICOM imaging directly from your local EMR without having to store any of the imaging files in your own database. If you wish to revoke your own access from your patient’s imaging record you can also do so at any time.

Please feel free to send us a note at providers@mypockethealth.com and we promise a member of our support team will get back to you as soon as possible. You can also contact the PocketHealth General Support Line, toll-free, at 1-855-768-4455. Our telephone support hours are Monday - Friday, 9am - 5pm EST. Our Support Team is always on-hand to answer your questions in a timely manner so you can get back to what’s important.

Imaging Centers' Questions

PocketHealth does not have to replace your current CD-burning process, and can run in parallel to CD-burning in order to smooth your imaging center’s transition to a fully PocketHealth-enabled record sharing model.

PocketHealth operates alongside any RIS/PACS platform, regardless of the complexity of your operations. Across our current provider footprint, large multi-site imaging groups, hospital imaging departments and smaller, independent facilities all offer their patients the same instant, online record access experience.

PocketHealth’s secure web-based uploader requires no software installation or technical integration with your RIS/PACS and can be up and running in your imaging center in minutes. No IT permissions, staff resources, or specialized hardware is required - just an internet connection and web browser (we recommend Google Chrome).

You can access the secure PocketHealth uploader and administrative tools on as many computers as required, including mobile devices for off-site monitoring by administrators.

For larger, high-volume imaging centers and hospitals PocketHealth can be easily configured to communicate directly with your local RIS and PACS for a more automated, customized integration. Want to learn more about our integration approach? Speak to a member of our implementation team here.

PocketHealth only ever has access to the specific patient data that is pushed to it from your RIS/PACS after a patient has provided consent for a record transfer. PocketHealth does not have the ability to “query” your patient database for any information, nor is it ever given access credentials to your RIS/PACS. This “integrated, but segregated” implementation model allows you to offer your patients a modern, secure way to access their records without creating another access point into your database.

PocketHealth provides in-person technical training for all members of your staff that you expect to interact with the PocketHealth platform. Training materials are customized based on your RIS/PACS and, due to the simplicity of the platform, is typically under 5 minutes per staff member. At your discretion, a PocketHealth representative can also stay on-site for the first several days of your launch to answer any further questions (from your staff or from patients) as they arise. After that, our payment is required for imaging centers and hospital imaging departments to participate in the program. PocketHealth is supported by patient administrative fees, which are charged only once per record upload. You can learn more about our sustainable pricing policy and our commitment to affordable patient access here. dedicated support team is only a call (or click) away and we’re always happy to come back on-site for retraining.

No payment is required for imaging centers and hospital imaging departments to participate in the program. PocketHealth is supported by patient administrative fees, which are charged only once per record upload. You can learn more about our sustainable pricing policy and our commitment to affordable patient access here.

All imaging center staff have access to a priority telephone support line in the event of queries related to the operation or function of the PocketHealth platform. The telephone support line will be operational 7 days a week, 9am-5pm EST. Your staff will also have access to a support email address for queries outside of the telephone support hours, and we strive to respond to all email inquiries within a 1-2 hour timeframe. Whether your team has a specific technical inquiry or just a general question about the platform, our dedicated imaging center support team will be standing by to help.

Throughout the PocketHealth platform, from the initial email to account registration and beyond, patients are regularly prompted to call the toll-free PocketHealth Patient Support Line (1-855-381-8522) in the event of any inquiries. In the event that a patient inquiry reaches your imaging center instead of our toll-free line, we recommend you connect the patient to our dedicated support team instead. Our support team strives to ensure that all patient inquiries are answered in a timely manner.

Users at your imaging center with administrator privileges have the ability to monitor all upload activity in real time, giving managers a holistic, up-to-date overview of their site’s record transfers. Upload activity can be filtered by patient name, modality, date and customized reports can be created and exported as CSV files into a spreadsheet software for further analysis. Data logs are permanently retained within your PocketHealth account for your access and we are adding new administrative analysis tools every month.

Patient consent is explicitly collected in writing during the request process (online or in-person) and also electronically before patients can create their PocketHealth account. Proof of in-person patient consent is retained at the imaging center site, while proof of electronic patient consent is retained by PocketHealth and available to authorized individuals upon request.

Yes, PocketHealth is in full compliance with all applicable legislation and governing data security and health data security policies including the Personal Health Information Protection Act (PHIPA), the Electronic Personal Health Information Protection Act (ePHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). In addition to required legislation, we work hard to ensure that all data is stored in accordance with leading best practices in data security and privacy. For our users this means strong data encryption (256 bit SSL), robust account and privacy controls and the storage of all patient health information within their jurisdiction of origin.

More Questions

Please feel free to send us a note at help@mypockethealth.com and we promise a member of our support team will get back to you as soon as possible. You can also give us a call, toll-free, at 1-855-381-8522 (for patient inquiries) or 1-855-768-4455 (for general inquiries). Our telephone support hours are Monday - Friday, 9am - 5pm EST. Our team is always on-hand to answer your questions (big or small) so, when in doubt, reach out and we can provide a helping hand.


Chat with the PocketHealth Team

If you are a patient:
Patient Support (toll-free):
1-855-381-8522 (Mon - Fri, 9AM - 5PM)
Email: help@mypockethealth.com
If you are a healthcare administrator: